Lately, Netgear users have reported an issue with their Netgear Nighthawk R7000P router. The 2.4 GHz network is working perfectly fine, however, the device keeps disconnecting from the internet while using a 5 GHz network band. Why is the 5GHz WiFi band not working properly and is there is possibility to fix this issue? Are you looking for answers to these questions? If yes is what you are nodding your head in then read further as we have highlighted the best possible solutions for this issue.
Netgear Nighthawk R7000P 5 GHz Band Disconnecting: Fixed
Have you tried rebooting your Netgear router? Why? Because rebooting is a versatile solution that helps fix most of the issues with a technical device. If you haven’t yet rebooted your router, then do it now.
How to Reboot Netgear R7000P?
Use the steps given ahead to reboot or restart the router:
- Toggle the power button located on the R7000P router. Turn it to the Off position.
- Take out the power adapter from the power socket.
- Remove any cable that is inserted into the router.
- Give your router some rest time.
- After a while, insert the cable the way it was earlier.
- Plug in the power cable.
- Toggle the pwer button once again. This time in the On position.
This completes the reboot process. Connect to your router’s 5 GHz network now. Are you still getting disconnected from the network? Try the next hack.
Bring the Device Closer to Nighthawk R7000P
A 2.4 GHz helps provide a better range but at a slower speed. However, a 5 GHz network is ideal for faster speed and less coverage range. In case you are trying to connect to the router’s 5 GHz network from an area that is far from the router, then this is the reason why you keep disconnecting. The network will keep turning on and off this way. We suggest you bring the device closer to the router and see if this helps resolve the issue that you are currently stuck with.
Did You Update the Netgear R7000P Router Lately?
We hope you know about firmware and the importance of having the latest firmware version installed on the router. If yes, then we expect that you have updated your router and it is running on the latest firmware version now. In case you haven’t got your router upgrade yet, then do it right now.
Log in to your router and check for firmware updates. If there’s any update ready to be installed, then get your router updated now. You can take the help of the user guide to know the exact instructions for the firmware update process.
Disable Smart Connect
Have you enabled Smart Connect on your Netgear Nighthawk R7000P router? This feature helps you connect to the best possible WiFi band that is available. Both WiFi bands are combined under a single SSID or the network name if this feature is enabled. We suggest you turn this off. You need to log in to the router and go to the WiFi settings to turn it off.
Change WiFi Channels
Perhaps you and one of your neighbors are using the same WiFi channel. If anyone near your home is using the 5 GHz band and using the same channel that you are using on your WiFi router, then this can cause network traffic congestion. If the channel that you are using is overcrowded or has more traffic, you will keep disconnecting from the network. We suggest you check if this is happening. There are various apps or websites that will help you identify the network traffic on the channel that you are using.
Log in to your router, and check the 5GHz settings. Check the channel, mode and security. Change the channel and you are good to go.
Perform Nighthawk Router Reset
Consider resetting to be the last resort. This will erase all the customized settings from the router. But if nothing is helping you fix the issue, then you should try the reset process. Power up the router and press the Reset button for 10 seconds. Release the button and the router is reset to the factory settings. Connect your PC to the router’s network, access the Netgear Nighthawk setup page on a browser, and complete the setup steps.
Wrapping Things Up
After you have completed the setup of your Netgear Nighthawk R7000P router, we recommend connecting your devices to the 5 GHz network of the router. We are very sure that you will no longer be facing the same issue that you were struggling with earlier.